REFUND, RETURNS & EXCHANGES POLICY
Last Updated: September 2026
Your satisfaction matters to us. Because many Aeternally products are personal-use, botanical, consumable, or wellness products, certain items may not be eligible for return once opened.
Eligible Returns
Unopened, unused, and resalable products may be eligible for return within [14 or 30] days of confirmed delivery. Items must generally be unopened, unused, in original packaging, in resalable condition, and accompanied by proof of purchase.
Non-Returnable Items
For health, hygiene, and safety reasons, we generally cannot accept returns of opened herbal products, opened teas or consumable products, opened body-care products, used oils, used bath or ritual products, personalized or custom products, gift cards, digital products, or final-sale items.
Damaged Or Incorrect Orders
If your item arrives damaged, defective, or incorrect, contact us within [3-7] days of delivery. Please include your order number, a description of the issue, clear photographs of the product, and photographs of the packaging when applicable. We will review the request and determine the appropriate resolution.
Refunds
Approved refunds will generally be issued to the original payment method. Financial institutions may require additional time to post the refund. Original shipping charges are generally non-refundable unless the return results from an error by Aeternally.
Return Shipping
Aeternally™ | Nature Was Always the Remedy.
Unless the return is due to our error, customers may be responsible for return shipping costs. Do not send products back without first contacting us for return instructions.
Subscription Orders
Subscription orders must be canceled before the next scheduled billing or processing date to prevent the upcoming shipment. Orders that have already entered processing may not be eligible for cancellation.
Contact
Email: AETERNALLYINC@GMAIL.COM