Shipping Policy
Thank you for choosing AETERALLY. We are committed to delivering our intentional wellness remedies to you as efficiently and sustainably as possible.
Order Processing Times
All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout unless a free-shipping promotion applies. We offer Free Standard Shipping on all domestic orders over $75. Promotional free- shipping thresholds may change from time to time. For orders under $75, a flat rate shipping fee applies based on your location and selected speed.
Estimated delivery times begin after the order has been processed and transferred to the shipping carrier. Carrier delivery estimates are not guaranteed. Aeternally is not responsible for delays caused by shipping carriers, weather, incorrect addresses, customs, natural disasters, carrier service disruptions, or other circumstances outside our control.
International Shipping
We currently ship to select international destinations. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. AETERNALLY is not responsible for these charges if they are applied and are your responsibility as the customer.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customers are responsible for providing a complete and accurate shipping address. If you notice an address error, contact us as quickly as possible. Once an order has shipped, we may not be able to change the delivery address. Additional shipping charges may apply if a package must be resent.
When tracking is available, customers will receive tracking information by email or through their account. Please allow time for tracking information to update after shipment.
Lost, Stolen, or Damages Packages
AETERNALLY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If your package is marked delivered but you cannot locate it, please check around the delivery location, ask household members, check with neighbors, and contact the shipping carrier. Please contact AETERNALLY at AETERNALLYINC@GMAIL.COM.
For items that arrive damaged, contact us within 3 days of delivery and include photographs of the item and packaging.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please visit our dedicated Returns page for more information.
Contact
Email: AETERNALLYINC@GMAIL.COM.
Aeternally™ | Nature Was Always the Remedy.